Help
It is very early in the life of Thumbprint, so if you have any questions, suggestions, comments or have experienced any problems, please email us directly — andrew [at] blinkmedia [dot] org.
Problems sending a message?
Make sure your message is formatted correctly... like in this example:
TULLIE I had a stripey clothkits jumper that was abolutely lovely. I think the happy colours made everyone else happy.
Costs
+How much does it cost?
It only costs the same as sending a normal text to a friend's phone.
The message you get back from Thumbprint is completely free.
The Thumbprint number is not, we want to repeat that, not, a premium rate number.
Thumbprint has no relationship of any kind with any mobile phone network.
How to...
+What is Thumbprint?
Thumbprint lets you write about the places and events you care about.
Blink are a not-for-profit creative technology organisation with a seven year track record including the Guardian's text message poetry competition; City Poems in Leeds and Antwerp, commended in the British Interactive Media Awards, and Bluevend, installed in Tate Britain and featured in the Independent on Sunday.
+How do I find Thumbprint on my mobile?
To read about a place, just send the name of the place to 07800 140 767
It only costs the same as sending a normal text to your friend's phone.
The message you get back from Thumbprint is completely free.
+How do I write something using my mobile?
To tell us about a place, begin your text with the name of the place (all one word) then a space, and send it to 07800 140 767
But write no more than one text message in length, so it's quick and easy.
It only costs the same as sending a normal text to your friend's phone.
The message you get back from Thumbprint is completely free.
+How do I create a place?
Just send a text message starting with the name of the place, then a space, and send it to 07800 140 767
But write no more than one text message in length, so it's quick and easy.
It only costs the same as sending a normal text to your friend's phone.
The message you get back from Thumbprint is completely free.
+It's not working properly!
Thumbprint is very new and it is still being developed and improved.
If you find something that doesn't do what it is meant to, or you have an idea for making things better, please do email to let us know, and we'll act on your comments as soon as we can.
But because the service is still being developed we can't guarantee that any part of it will work faultlessly at any time, so please bear this in mind.
If you would like to contact us about Thumbprint, please email andrew [@] blinkmedia [dot] org
+What can I post?
Thumbprint is about creativity and public free speech.
But please remember when you post to Thumbprint it is always public, even though it is anonymous.
If you would be embarrassed if your Grandma knew what you'd written, think twice before you send it.
You are solely responsible for what you write.
Do not write anything offensive.
We will remove any inappropriate material without notification.
Please exercise common sense in what you write.
Do not post personal or contact details ever.
+What do I do if I don't like a post?
Please report any posts you consider to be inappropriate or offensive by emailing andrew [@] blinkmedia [dot] org
+Contact Thumbprint
If you would like to contact us about Thumbprint, please email andrew [@] blinkmedia [dot] org
We always welcome your feedback and suggestions and will try to reply to every email.
Privacy and security
+Will I be signed up to anything?
Registration is optional, you do not have to sign up to anything.
+Will I get messages I don't want?
No. You will only get a message back if you send a message in first.
After that it stops forever unless you send in another message.
But of course you'll enjoy Thumbprint so much you'll want to take part regularly.
+What happens to my phone number?
Your phone number is never made public. Ever.
Thumbprint will not pass on your mobile number to anyone else.
+Who owns what I write?
You do, but if you have sent something to Thumbprint, that means you accept that it will be public, and we can publicly quote the words you've written in other contexts if we want.
+Can I write private messages?
No. Everything you write on Thumbprint is public.
If you would be embarrassed if your Grandma read what you've written, think twice before you send it.
You are solely responsible for what you write.
Do not post offensive material.
We will remove any inappropriate material without notification.
Please exercise common sense in what you write.
Do not post personal or contact details ever.
+Do I need to show some common sense when using Thumbprint?
Yes. Please exercise common sense in what you write.
Do not post personal or contact details ever.
Remember that everything you post to Thumbprint is public.
You are solely responsible for what you write.
Do not post offensive material.
We will remove any inappropriate material without notification.
+Am I too young for Thumbprint?
If you are under 16 years old you must consult a parent or guardian before using Thumbprint.